FAQ

If I buy a Carbon Credit, what do I receive?

If you buy a Carbon Credit from our platform you will receive:

  1. A CLP Carbon Credit Certificate attached to the email which identifies the customer as the purchaser of the specified number of credits; and
  2. an email confirming receipt of payment.

I don’t want to make a credit card payment over the internet - what other payment options do I have?

CLP only accepts credit card payments online. However, if you would like to buy a sufficient volume of credits (1,000 or above), we are happy to arrange an offline transaction where payment can be made via wire transfer. For more information, please feel free to contact us at [email protected]. Please note that we will do our best to respond to you within 5 working days.


Are taxes included in my purchase price?

Please refer to the Terms and Conditions here.


I cannot find my airport when I use the Carbon Credit calculator, what can I do to calculate my travel?

The Carbon Credit calculator includes the most popular and busiest airports in the world. We apologize if the airport you travelled through is not there.  You can however purchase Carbon Credits directly from the "Custom" tab or choose the closest airports to match your travel journey to estimate the Carbon Credits.


Why does my Carbon Credit Certificate say “CO2e”?

One Carbon Credit represents one metric ton of CO2e.  CO2e, or carbon dioxide equivalent, is a standard unit for measuring carbon footprints. 

There are actually several different greenhouse gases.  Six of these gases (including CO2) are controlled by the Kyoto Protocol.  Each of these gases has a different ability to heat the atmosphere.  Each gases ability to heat the atmosphere has been formally defined as a multiple of CO2’s ability to heat the atmosphere.  This number is referred to as the “Global Warming Potential” (GWP) (CO2 has a GWP of 1).  For simplicity, when calculating greenhouse emissions, all six gases are combined based on their GWP and reported as though they were equivalent to a given volume of CO2.  The resulting number is called CO2e. 


What is the Carbon Credit calculator methodology?

Please refer to the methodology document here.


In what language will my Carbon Credit certificate be?

The CLP Carbon Credit certificate you receive will be in the same language as the one used on the website.
If you are on the English website, the certificate and the name on the certificate will be in English.
If you are on the Chinese website, the certificate will be in Chinese and the name on the certificate can be in either Chinese or English.